Computer Support

Contact
50 Chemistry Building
573-882-5000
umcasclass@missouri.edu

Who is responsible for our IT support?

You are supported by Arts and Science unit of the Division of IT (DoIT). Professionals of the A&S Computer Response Team (ASCRT) provide on-site and remote computer support for various departments and programs of the A&S and Provost units. Mike Watson directs and manages the ASCRT.

Who do I contact if I need help?

Users should first contact the DoIT Tech Support help desk by phone at (573) 882-5000. If the help desk cannot help, they will contact ASCRT for on-site and/or remote support. Direct ASCRT assistance will be available at 884-0121 or email class@missouri.edu.

Web Requests
Phone: 573-884-5266
Email: muasweb@missouri.edu

Or use our site contact form here

What hours can I call to get help?

DoIT Help Desk hours are:
7:30 am – 10 pm, Monday – Thursday
7:30 am – 6 pm Friday
12 pm – 6 pm Saturday
12 pm – 8 pm Sunday

ASCRT hours are:
8 am – 12 pm & 1 pm – 5 pm Monday – Friday

How quickly can I expect someone to get back to me?

DoIT Tech Support will troubleshoot users’ request in an attempt to solve the problem with the initial call or email. If solution(s) are not found, Tech Support will create a service ticket and elevate the issue to ASCRT. ASCRT will quickly move to contact users and set up appointment time. Response time will depend on severity of issue.

New Service Requests

Who do I contact if I need to request new service like telephone lines, web services, network ports, etc.?

Requests for changes to service or additional service will start with DoIT Technical Support. As soon as the ticket is placed and escalated, ASCRT will move quickly to work with cross-functional groups to quickly find a solution for the request.

How do I request new software?

Before you purchase software consult ASCRT by contacting DoIT Tech Support.

How do I request a new computer/laptop?

Please Contact DoIT Tech Support (who will contact ASCRT) to begin processing requests for new hardware. ASCRT will provide consultation for best computing needs. Computing needs will be based on University of Missouri standard configurations and elevate from there. When the approval for purchase is in place, ASCRT will contact you to schedule installation/replacement of your system.

What do I need to do if I have a new employee starting?

Contact the DoIT Tech Support. The ticket created will be escalated to ASCRT to begin the process. Allow some time before the start date to get system ordered, services created, and email setup.

How do I request equipment?

You can call 573-884-0121 with your request, or you can request equipment online here

How do I request faculty.missouri.edu web hosting?

All MU faculty can request faculty.missouri.edu web hosting at no charge. To request a faculty web-hosting account, fill out the form at: https://coas.missouri.edu/form/faculty-domain-request

Once you have submitted the form, A&S IT Department will contact you when your space has been set up.

How do I connect to my faculty.missouri.edu web hosting?

How to access your faculty.missouri.edu web hosting using SFTP

Use any FTP program that supports connection via SFTP (for example, Dreamweaver)

Below is the information you will need to connect to your server directory:

Server Name: faculty.missouri.edu
Connect Using: SFTP
Username: Your pawprint
Password: Your password
Root Directory: /home/[your pawprint]/www/ (* make sure you include the first /) 
URL: faculty.missouri.edu/[your pawprint]

If you have any questions about how to connect to your site, please contact Web Communications at muasweb@missouri.edu.